CoaguChek XS Meter Error Messages & Solutions

CoaguChek Meter Kits & Test Strips

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Error: Test Strip

Solution:

  • A test strip was already inserted when the meter was turned on or the meter timed out after you inserted the test strip or the test strip is unusable or the test strip is not a CoaguChek XS PT test

  • Remove the test strip. Then repeat the test with a new CoaguChek XS PT test strip.

Error: Meter Temperature

Solution:

  • The meter is too cold or too warm to measure correctly.

  • Turn the meter off and allow it to stand for about 30 minutes at room temperature between 59°F and 90°F (15°C and 32°C).

Error: Test Strip Guide Cover

Solution:

  • The test strip guide cover is not properly closed.

  • Close the test strip guide cover

Error: Code Chip

Solution:

  • The code chip is missing, or not properly inserted, or damaged.

  • Check to see if you have the correct code chip properly inserted into the meter. For more information, see the Code Chip section of this manual.

Error 3: Test Strip Expired

Solution:

  • The test strips has expired

  • Check the meter’s date setting. If it is not correct, set the correct date. For more information, see the Meter Setup section of this manual. If the date is correct, turn the meter off and remove the code chip and the test strip. Then use the code chip and a test strip from a new box of test strips.

Error 4: Test Strip Unusable

Solution:

  • The test strip is unusable.

  • Turn the meter off, remove the test strip, and then re-insert it. If the error message reappears, discard the unusable test strip and use a new one.

Error: Time Exceeded

Solution:

  • You did not apply blood to the test strip within 180 seconds after the blood drop symbol appeared.

  • Turn the meter off and remove the test strip. Repeat the test using a new test strip and blood taken from a new fingerstick from a different finger

Error 5: Blood Application

Solution:

  • Error applying blood to the test strip.

  • Turn the meter off and remove the test strip. Repeat the test using a new test strip and blood taken from a new fingerstick from a different finger

Error 6: Test Strip Interference

Solution:

  • The test strip was touched or removed

  • Turn the meter off and remove the test strip. Repeat the test using a new test strip and blood taken from a new fingerstick from a different finger. Do not touch or remove the test strip when a test is in progress.

Error: Quality Control Failure

Solution:

  • The test strip failed the internal quality control check. The test strip is unusable.

  • Turn the meter off and remove the test strip. Repeat the test using a new test strip and blood taken from a new fingerstick from a different finger

Error 7: Measurement Error

Solution:

  • Measurement error caused by the blood sample.

  • If you see “error 7,” this means the meter was unable to detect a clot. Repeat the test. Be sure to carefully follow the steps on the previous pages. For example, make sure the fingertip is thoroughly dry, use the meter on a surface free of vibrations, and apply the blood drop within 15 seconds of sticking the fingertip. If you still get “error 7,” call your doctor immediately to arrange for testing using another method.

  • In rare cases, patients with abnormal or unusally long clotting times may receive an “ERROR 7” message. If you still receive this message when you repeat the test, you must use an alternative test method to confirm the result. Contact your physician without delay.

Error 8: Internal Error Solution:

Solution:

  • An error occurred during the internal diagnostic test.

  • Turn the meter off and remove the batteries. Wait at least 1 minute before re-inserting the batteries into the battery compartment. Re-set the date and time as described in the Meter Setup section of this manual. Caution: The date and time must be set correctly. Repeat the test. If you see the same error message again, the meter has a defect.

Error 9: Internal Error:

Solution:

  • Possible damage to the heater plate contacts, call the Roche Diagnostics Technical Service Center at 1-800-428-4674 to have the meter replaced.

CoaguChek Meter Kits & Test Strips

SALE - 60% OFF